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1. Movies you can download and watch offline install#
2. Movies you can download and watch offline software#

In this scenario I do suggest you start the video playback via the Xbox Video application Disconnect from your network and try restarting the video. After the video is downloaded play the video for a bit and then stop the playback. Once signed in, go to the video application and sign into your account. Once you create the new profile, reboot the Surface and log into the new profile. Try creating a local user account on the device.To the device the only thing I can suggest are the following.

Movies you can download and watch offline install#

Maybe there is an issue with the Surface that is preventing a proper license to install for offline playback.

If none of the above suggestions have led to progress the only thing I can suggest from here is to try this on a different device. There may have been something incomplete about the file, the folder may be a shared folder and actually present on a different user account, etc. The fact that you can see this in File Explorer does not necessarily mean a proper video file and license is downloaded To verify that the video is downloaded to this device I would suggest you look at the video as displayed in the Xbox Video application. The only purchased content that would require a connection is a rental. There is no bug that I have experienced that prevents offline play of download content you own. Please let us know if you have any other questions or concerns.

Movies you can download and watch offline software#

How did you originally purchase and download this content, via the Zune software or via Xbox Video?.What software are you trying to play this video through, the Zune software or the Xbox Video application?.What device are you trying to play the videos back on, a Surface, a lap top, a Windows Phone, etc.? Have you tried to play the video back on more then one device?.Are the videos you are trying to play offline, videos you rented or videos you purchased?.Please provide the following details and we will do our best to help you with this issue. At this point there is not enough information regarding your set up to determine what the issue may be or what you might try to resolve the issue. Thank you for posting to the forum regarding the issues you are having playing downloaded videos while Offline.